[accordion auto_height=”false” ui_theme=”ui-smoothness” collapsible=”1″ active=”false”][accordion_panel title=” …. Anti Bullying Policy”]Parents should consult the nursery staff immediately if they think that their child is being bullied. A child may be not able to express their fears but may show a dislike to one child in particular or may be reluctant to attend the nursery. As soon as the staff are aware of these fears or if staff notices any bullying taking place, action will be discussed with parents without delay and the incident will be recorded in the incident book.

Should a child be suspected of bullying staff members will be selected in turn to observe the child close enough to step in to defuse the situation, but not too close for the child to feel that they are being watched. In the event of an incident the staff member will take the child to one side and tell them what they have done (or was about to do) was wrong explain that they cannot repeat their actions. The child will be asked to apologies to the other child/children. Depending on the severity of the action, the child may be moved to another play area. Both children will receive full support to promote better behavior, close watch will continue until staff are sure that the bullying has stopped.

Adults will not use physical intervention unless it is necessary to prevent personal injury to the child, other children, adults or property.

Extreme cases should be reported to CSSIW – Care Standards Inspectorate for Wales Government Buildings Picton Terrace Carmarthen SA1 1BT Tel: 01267 229164 [/accordion_panel] [accordion_panel title=” …. Behaviour Policy”]Children will never be smacked, humiliated, threatened, left in isolation or made to feel unwelcome.

    • Staff will act as good role models by showing consideration, respect and good manners amongst themselves and to others particularly the children.
    • Children will be provided with stimulating activities which will be appropriate for their development stage. Play areas will be provided where a child may enjoy freedom without threatening the enjoyment of others.
    • Ages will be taken into account when assessing behavior.
    • The children will be encouraged to develop self-discipline.
    • The staff will be positive, constructive and fair. They will reward and praise acceptable behavior.
    • The staff will be able to assess whether occurrences are deliberate or accidental.
    • The staff will be aware of underlying problems, which may lead to unacceptable behavior.
    • The staff will work confidently with parents/guardians to promote and encourage acceptable behavior.

We have a strict routine in the nursery which helps to keep unacceptable behavior to a minimum. The younger children may misbehave out of frustration and will need help in many areas of play, which may be new to them. As they achieve new goals and receive the appropriate praise, their behavior improves. The older children enjoy learning to be responsible, small tasks they perform followed by praise and rewards encourage a responsible attitude and good behavior. All children are rewarded with a star which is worn as a badge. Children who misbehave are taken to one side and told quietly and calmly why their behaviors is unacceptable and are advised clearly, in appropriate language how they should behave. There are NO punishments.

Deliberate bad behavior is not acceptable and staff will work together with parents/guardians to correct the situation.

Adults do not use any form of physical intervention e.g. holding, unless it is necessary to prevent personal injury to the child, other children, an adult or serious damage to property. Any incident is recorded and the parent informed of the incident on the day. [/accordion_panel]

[accordion_panel title=” …. Child Protection Policy”]The protection of all the children in the setting is the first priority of all staff.

The nursery will create an environment in which children are safe from harm and abuse in which the welfare of the children is paramount and any suspicion of abuse is responded to promptly and appropriately.

In order to do this the nursery will:

  • Exclude known abusers
  • Prevent abuse by means of good practice
  • Respond appropriately to suspicion of abuse
  • Keep accurate records
  • Lease with other professional bodies
  • Support families
  • Offer regular training

Excluding known abusers

It will be made clear to applicants for posts paid and unpaid within the nursery that they will be asked to sign a statement giving details of any convictions for criminal offences against children, including any “spent” convictions under the Rehabilitations of Offences Act 1974 and to give permission for checks to be made for any criminal records.

All applicants for work within the nursery both paid and unpaid will be interviewed before appointed and asked to provide at least one reference from someone who has experience of their work with children. All references will be followed up.

All appointments both paid and unpaid will be subject to a probationary period and will not be confirmed unless the nursery is confident the applicant can be safely entrusted with children.

Prevent abuse by means of good practice

Children will be supervised at all times by a responsible adult. Adults who have not been registered as “fit” person will not take children unaccompanied to the toilet.

There are no circumstances in which children will be punished by smacking, slapping or shaking.

No child will be humiliated and/or frightening methods of punishment be used.

Children will not be left alone with visitors to the nursery.

Children will only be collected from the nursery by an authorized adult whose details are held by the nursery.

The nursery will hold regular meetings with staff and volunteers working in nursery to raise any concerns they might have.

Children are accompanied at all times by authorised adults when taking part in group external activities e.g. walks, visits to the park etc.

Respond appropriately to suspicion of abuse

Changes in a child’s behavior or injuries will be investigated.

Parents will normally be the first point of contact unless it’s not in the child’s best interest.

If there are grounds for suspected abuse these will be referred to the Social services, NSPPC or Police as appropriate.

All such suspicions, investigations and referrals will be kept confidential and shared only with those who need to know. These would usually be some members of staff, supervisor or deputy manager.

Keep accurate records

Whenever worrying changes are observed in a child’s behavior or physical condition, or if there is injury, a confidential record should be set up. The record will include (in addition to the child’s name, address, age and date)

Observations of the child’s behavior/appearance, without comment or interpretation. Exact words spoken by the child may also be recorded, timed, dated and signed by the recorder.

Such records will be kept confidential and should not be accessible to anyone in the nursery other than the manager, deputy manager or supervisor and other members of staff as appropriate.

Liaise with other bodies

The nursery will operate within the local authority guidelines. Confidential records kept on children about whom there is concern, should be shared with the Social Services department if it is felt that adequate explanations for the child’s condition have not been provided, or if Social Services department request access.

Support families

The nursery will do all in its power to build trusting and supportive relationships between families, staff and volunteers with in the nursery.

Where abuse is suspected at home or elsewhere, the nursery will continue to welcome the child and family where possible whilst investigations proceed.

The nursery believes the care and safety of the child is paramount and will do all it can to support and work with the child’s family.

Offer training

Staff and volunteers will be encouraged to attend child protection training sessions to enable them to recognise signs and types of abuse I.e. Physical, emotional, neglect, sexual and bullying and harassment.

All staff that have carried out child protection training are responsible for the child protection of all the children in the setting.


Carmarthen assessment team
The old library
Iscennen Road
SA18 3BD
Tel: 01558 825485

Crosshands police station
Llandeilo Road
Carmarthenshire SA14 6NA
Tel: 101 or in emergency 999

South West Region
Government buildings
Picton Terrace
SA31 3BT
Tel: 01267 245160

Allegation Procedure

Any allegations made against the nursery staff will be taken seriously and dealt with immediately.

The member of staff involved won’t be interviewed and suspended until a thorough investigation has been conducted.

CSSIW will be informed of the situation immediately, if need be we will work together with Social services and the Child Protection Team.

Once the situation has been investigated and resolved the member of staff will be either reinstated or lose their position depending on the outcome of the investigation. [/accordion_panel] [accordion_panel title=” …. Complaints Procedure”]Parents/carers and children are entitled to expect courtesy and prompt attention to their concerns and wishes.

Making concerns known

Any parent/carer who is uneasy about any aspect of the nursery’s provision should talk over any worries and anxieties with the manager. Any complaints received will be dealt with within 14 days and the complainant will be notified in writing of the outcome of the investigation, if necessary and with the agreement of the complainant the period of resolution may be extended by up to a further 14 days. If the complaint is more formal it could take up to 35 days for it to be sorted. Any complaints should be brought to the attention of the nursery manager verbally, if preferred concerns or complaints can be put in writing, parents/carers may also request a meeting with the nursery manager. If it makes everyone more at ease then both parties may bring somebody with them to the meeting, records will be made of the discussion. Most problems should be resolved informally at this initial stage. If the parent/carer is not satisfied that the problem has been sorted, they should make the nursery manager aware so further action can be taken to resolve the matter. If both parties cannot reach an agreement an external mediator acceptable by both sides may be invited to listen to both sides and offer advice.

A mediator has no legal powers but can help to clarify the situation

A mediator should:

Help define the problem
Review the actions
Suggest further ways which might resolve things
Meet with the group requested
Keep an agreed written record of any meetings held and advice given
Keep all discussions confidential

If a mediator cannot resolve the situation the CSSIW will be contacted. The registered person insures that the complainant is notified of the outcome.

Complaints should be made constructively and resolved at an early stage, this is in the best interests for all involved. Complaints must be taken seriously and dealt with fairly and confidentiality.

The following information is kept on all complaints made to the manager:

Name of complainant
Nature of complaint
Date and time of complaint
Action taken in response to the complaint
Result of complaint investigation
Information given to complainant

Complaints should be directed to:
Mrs Lisa Bean (nursery manager)
Cwtsh Cynnes
15, Caerbryn Road,
SA14 7 PH

Government Buildings,
Picton Terrace,
SA41 1BT

Complaints/Concerns Form

This is a Formal complaint ( )                      Matter of concern ( )

Name of person/persons raising the complaint/concern:


Date: __________________________ Time: _________________

Brief outline of the complaint/concern including date and time the matter occurred:


Initial action taken by parent/carer: ________________________________________________________________________________________________________________________________________________________________________________________________

Initial action taken by club manager: _______________________________________________________________________________________________________________________________________________________________________________________________

Review of action taken by manager: ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Date: ______________________________________

I wish to discuss the outcome of the complaint/concern ( )

I wish to be informed of the outcome of the complaint/concern ( )

Parent/carer signature: _____________________________________________

Manager signature: _______________________________________________

Download this form by clicking here

[/accordion_panel] [accordion_panel title=” …. Confidentiality Policy”]

We treat all information in the nursery as confidential. No work related information is to be discussed outside of work at any time. All information we hold about the children and staff attending the nursery will also remain confidential at all times.

No information regarding the children or any members of staff will be removed from the premises at any time, this to include any photographs taken by the nursery for work purposes.

No photographs of any children attending the nursery are to be taken on personal cameras of any type at any time. Anyone caught doing so will be issued with a warning which could lead to dismissal.

No information regarding the nursery is to be discussed on the internet. Anyone caught doing so will be issued with a warning which could lead to dismissal.

No information regarding the nursery shall be discussed with parents unless it involves their child.

All information relating to each individual child will be kept in personal files. Parents will have access to their own child’s file but no other children’s file, except when this would place the child’s welfare at risk. Staff will not have access to these files unless there is a need for them to know certain information i.e. allergies etc.

Any requests by third parties for information will be discussed with parents and information only shared with their consent. An exception can be made where there is a requirement to report concerns about the welfare of safety of the child.

The nursery will only contact third parties with consent from the child’s parent except when the welfare of the child is at risk. All students doing work placement at the nursery will also be expected to abide by the confidentiality policy.

Staff /student signature: ————————-

Manager signature: —————————–

Date: —————————–

Download this form by clicking here

[/accordion_panel] [accordion_panel title=” …. Disciplinary & Grievance Procedure”]

1. Grievance Procedure

1.1 If you have any grievance relating to your employment you should raise the matter initially with your manager. You may then be required to put such grievance in writing.

1.2 Having enquired into your grievance your manager will discuss it with you and will then notify you of their decision.

1.3 When stating grievances a fellow employee of your choice may accompany you.

2.  Disciplinary procedures.

2.1 The purpose of the disciplinary procedures is to ensure that the company behaves fairly towards all its employees in investigating and dealing with an alleged instance of unacceptable conduct of performance. Accordingly, the company reserves the right to depart from the precise requirements of its disciplinary procedure specified below where it is expedient to do so and where resulting treatment of the employee is no less fair.

2.2 All cases of disciplinary action under these procedures will be recorded and placed in the Company records. A copy of the relevant records will be supplied at your request.

2.3 Offences under the Company disciplinary procedures fall into 3 categories namely:

2.3.1 Misconduct

2.3.2 Gross misconduct

2.3.3 Incapability

2.4 The following steps will be taken, as appropriate, in all cases of disciplinary investigation:

2.4.1 Investigations: No action will be taken before a proper investigation has been undertaken by the company relating to the circumstances of the matter complained of. If appropriate, the company may by written notice suspend you for a specified period during which time such an investigation will be undertaken. If you are so suspended your contract of employment will be deemed to continue together with all your rights under your contract including the payment of wages, but during the period of suspension you will not be entitled to access to any of the company premises except at the prior request or with the prior consent of the Company and subject to such conditions as the Company may impose. The decision to suspend you will be notified to you by Lisa Bean and confirmed in writing.

2.4.2 Disciplinary hearings. If the company decides to hold a disciplinary hearing relating to the matter of complaint of, you will be given details of the complaint against you at least three working days before any such disciplinary hearing. At any disciplinary hearing you will then be given an opportunity to state your case. You them may be accompanied by a fellow employee of your choice. No disciplinary penalty will be imposed without disciplinary hearing.

2.4.3 Appeals you have the right of appeal at any stage of the disciplinary procedures to the Lisa Bean. You should inform Lisa Bean in writing of your wish to appeal within five working days of the date of the decision, which forms the subject of your appeal. Lisa Bean will conduct an appeal as soon as possible thereafter at which you will be given the opportunity to state your case and will be entitled to be accompanied by a fellow employee of your choice. The decision of Lisa Bean will be notified to you in writing and will be final and binding.

2.5 Misconduct

The following offences are examples of misconduct:
Bad time-keeping
Unauthorised absence
Minor damage to property
Minor breach of rules
Failure to observe procedures
Abusive behaviour
Sexual or racial harassment

2.5.2 The following procedure will apply in cases of alleged misconduct:

First Warning this will be given by the nursery manager and may be oral or written according to the circumstances. In either event, you will be advised that the warning constitute the first formal stage of this procedure. If the warning is verbal, a note that such a warning has been given will be placed on company records.

Final warning this will also be given by the nursery manager and confirmed to you in writing. This warning will state that, if you commit a further offence of misconduct during the period specified in, your employment will be terminated.

Dismissal The decision to dismiss you will be notified to you in writing.

2.6 Gross misconduct

2.6.1 The following offences are examples of gross misconduct:

Theft or unauthorised possession of any property or facilities belonging to the company or any employee
Serious damage to Company property
Refusal to carry out duties or reasonable instructions
Intoxication by reason of drink or drugs
Having alcoholic drink or illegal drugs in your possession, custody or control on the company’s premises.
Serious breaches of company rules
Violent, dangerous or intimidatory conduct
Sexual, racial or other harassment of a fellow employee or any child attending the nursery
These examples are not exhaustive or exclusive and offences of a similar nature will be dealt with under this procedure.

2.6.2 Gross misconduct will result in immediate dismissal without notice or pay in lieu of notice. Dismissal will be notified to you in writing.

2.7 Incapability

2.7.1The following are examples of incapability:
– poor performance
– Incompetence
– Unsuitability
– Lack of application

Theme examples are not exhaustive or exclusive and instances of a similar nature will be dealt with under this procedure.

2.7.2 The following procedure will apply in cases of Incapability:

First Warning this will be given by the nursery manager and will be confirmed to you in writing. This warning will specify the improvement required and will state that your work will be reviewed at the end of a period of three months or any time specified by nursery manager, after the date of this warning.

Final Warning: This will also be given by the nursery manager and confirmed to you in writing. This warning will state that unless your work improves within a period of three months after the date of your warning your employment will be terminated.

Dismissal The decision to dismiss you will be notified to you in writing.

2.8 Unsatisfactory sickness record

2.8.1 The following are examples of unsatisfactory attendance:

-Long term sickness:
-Frequent short-term absence due to minor ailments

2.8.2 In appropriate circumstances, the Company may request you to be:

(a) Examined by an independent medical practitioner of its choosing. In this event you agree to co-operate with such a request and to permit the medical practitioner to discuss with the Company the findings of his examination and his prognosis for future recovery:

(b) Interviewed by the manager of the nursery (at your home if necessary) if there is a possibility, in the Company’s opinion, that your absence is wholly or partly due to a personal or domestic difficulty or there are other circumstances with which the Company might be able to assist you.

The findings of the medical practitioner and company manager will be taken into account when the Company considers the kind of action, if, anywhich it will take against you in respect of your absence from work.

2.8.3 If appropriate, after such examination interview, you may be given a first warning by the nursery manager, who will be confirmed, to you in writing. This warning will specify a period, the length of which (usually between 1 and 6 months) will depend upon your particular health or welfare difficulties:

You will require over which the company and a specified measure of improvement will monitor your attendance.

At the end of which you will be expected to have returned to work.

2.8.4 If appropriate at the end of such period, you may be requested to undergo another examination and/or interview the results of which the company will take into account when it considers the kind of action, if any which it is appropriate to take against you.

2.8.5 Such action may include: The removal or reduction in your entitlement to company holiday: and/or The issue of a final warning by Lisa Bean, which will be confirmed to you in writing and will specify a further period over which your attendance will be monitored and the level of improvement expected of you during such period. This warning will state that failure to show the necessary improvement within the specified period will result in your dismissal: or

Your dismissal on notice if the Company concludes, following your medical examination, that you are not likely to be fit it return to work in the foreseeable future and that all the circumstances, the needs of its business render it: Impracticable to await further your return to health or fitness.

2.8.6The decision to dismiss you will be notified to you in writing.

2.9 Subject to satisfactory performance and conduct any warning under these procedures will be removed from the company’s records after two years. [/accordion_panel]

[accordion_panel title=” …. Equal Opportunities Policy”]

Equal opportunities, does not mean treating everyone the same. This policy is intended to provide and maintain quality of opportunities for all children, parents and staff.

The nursery will ensure that everyone in the community has access to information about the nursery. This will be done by local advertisement, posters displayed in public areas such as doctor’s surgery etc in the languages appropriate to the surrounding area.

The nursery will be open to every family. The individual needs of each family will be considered but a first come first serve policy will be in place. The sessions are quite flexible and children are not required to attend every session. The first language of the child will be spoken whenever possible and the use of other languages will be encouraged as appropriate.

Whenever the nursery has to take on new employees, the nursery will always appoint the beast person for that job. Commitment to implementing the nurseries equal opportunities policy will form part of the job description for all workers. Advertisement will be in the languages appropriate to the community when possible.

Advertisement will be placed externally in the local paper and job centre and internally on the notice boards. The existence of an equal opportunities policy will be highlighted. It will be ensured at interviews that the candidate agrees with the policy and will do their best to uphold it by treating every child and their family as individuals. Only questions relevant to the job will be asked, each candidate will be asked broadly the same questions. A welcome and professional approach to interviews will be ensured. All applicants will receive any relevant information regarding the job and will be treated as an individual in compliance with current employment legislation.

The nursery will encourage the involvement of parents/guardians by making them welcome and by respecting the differences in their families, language and culture and by encouraging them to contribute in whatever way they can. The nursery will ensure all families have an equal opportunity to be involved in the running of the nursery. All parents, guardians and staff will be encouraged to understand the effects of stereotyping and discrimination and any discriminatory remarks will be challenged.

The nursery will ensure that all children are respected and their individuality and potential recognized, valued and nurtured. The needs of children in the community will be provided for with special needs wherever possible. The children will be given the opportunity to learn to respect different cultures, languages and celebrations other than their own. The children will be offered activities to give them the opportunity to explore acknowledge and value similarities and differences between themselves and others. Children with special needs will be included in the nursery and in all activities. Any discriminatory remarks or behavior will be challenged and children will be encouraged to understand the effect of any such remarks or behavior.

Boys and girls will have the opportunity to use all activities.

[/accordion_panel] [accordion_panel title=” …. Fire Drill Policy”]

Fire routine

The following should be adhered to:

• A notice detailing the action to be taken in the event of a fire should be displayed in staff areas

• All staff and students should make themselves familiar with the fire drill

• fire drills should be carried out at least once per term ( at least once every 3 months)

• fire records should be kept on the following
– fire drills
– maintenance
– testing equipment

• all fire equipment and alarms are tested on regular basis

• all fire exits are never blocked In the event of a fire

• operate the alarm (blow the whistle one is hanging on the notice board down stairs, one is hanging on the double doors upstairs landing)

• staff members are to escort all the children from the building to the assembly point in a calm and orderly manner remembering to take all daily registers, no other personal belonging should be taken

• try to close doors and windows to stop the fire spreading

• toilets should be checked for anyone

• fire service are to be called immediately

• once all children and staff are at assemble point registers must be called to make sure no one is left in the building

• pending the arrival of the fire brigade staff may carry out such fire fighting as they can without putting themselves in danger

• the first officer in charge to arrive with the fire brigade should be informed of any missing persons and their last known location in the building. They should also be informed on the location of the fire. [/accordion_panel]

[accordion_panel title=” …. Food and Drink Policy”]

Healthy eating habits will be promoted and social skills developed and encouraged during refreshment and meal times.

• Food offered must be fresh, nutritious and well balanced

• Foods which contain high proportions of fat, sugar or salt will be avoided

• The use of foods containing additives, preservatives and food colourings will be minimised

Main meals will include the following elements:

• Protein for growth

• Carbohydrates for energy

• Vitamins and minerals to protect

Whole pasteurised milk or water will be offered in preference to squash.

All dietary requirements must be respected including the following:

• Personal choice

• Medical

• Religious

Diets and eating practices of all cultures will be positively valued giving children an opportunity to identify with the familiar and to learn to enjoy and respect other traditions

Attention will be given to hygiene, storage and waste disposal. Food Safety Act 1990 and Food Safety Amendment (Regulation1990) will be followed and advice will be sought from the Environmental Health Officer where needed. [/accordion_panel]

[accordion_panel title=” …. Food, Health & Hygiene”]

• Keep food covered and either refrigerated of piping hot

• Keep perishable food/drink at appropriate temperatures

• Ensure food and drink is served at a temperature and consistency which is safe and suitable for consumption

• Ensure waste is disposed of properly and out of reach of children, keep lids on dustbins and wash hands after using them

• Wash fresh fruit and vegetables thoroughly before use

• Any food or drink that requires heating will be heated immediately prior to serving and not left standing. No food or drink will be reheated

• All towels will be kept clean and washed between sessions

• All utensils will be kept clean and stored is a dust free place

• Cracked or chipped plates, bowls or mugs will not be used and replaced as soon as possible

• The registered person ensures that any animals on the premises are safe to be in the proximity of the children and do not pose a health risk

• Smoking is illegal on the nursery premises [/accordion_panel]

[accordion_panel title=” …. Handover & Collection”]

To ensure the safety and protect each child, we must be informed if someone other than the parent or named person will be brining or collecting your child. Please inform the nursery of any changes.

It would be highly appreciated if you could bring the designated person to visit the nursery before they start brining or collecting your child, if this is not possible please bring a photo to show staff and discuss a password for collection. As part of our policy no person under the age of sixteen will be able to collect your child.

If at any time an emergency occurs and your named person including yourself are unable to drop off or collect your child, please phone the nursery as soon as you can to give details of who will be there instead.

We at Cwtsh Cynnes Nursery regard your child’s safety and protection at high consideration. [/accordion_panel]

[accordion_panel title=” …. Health & Hygiene Policy”]

The nursery will promote a healthy lifestyle and a high standard of hygiene in its day to day work with children and adults. This will be achieved in the following ways:

• Food

• Outdoor play

• Illness

• Information sources

• Hygiene


All meals and snakes provided will be nutritious and due attention paid to the children’s particular dietary requirements. When cooking with children as an activity, adults will wear appropriate clean clothing and wash their hands before handling food. The food provided should be healthy and wholesome, promoting and extending the children’s understanding of a healthy diet.

Outdoor play

Children have the opportunity to play in the fresh air throughout the year, either in the nursery’s own outside area or in the local park and community play areas.


1. Parents/guardians will be asked to keep their children at home if they have any infection, and to inform the nursery as to the nature of the infection so that the nursery can inform others and observe any child who seems unwell.

2. Information regarding exclusion periods for the commoner communicable diseases will be made available to parents/guardians.

3. Parents/guardians will be asked not to bring into the nursery any child who has been vomiting and or had diarrhea until at least 24 hours has elapsed since the last attack.

4. If the children of staff are unwell they will not accompany them in to the nursery.

5. Cuts or open sores whether on adults or children will be covered.

6. If a child is on medication the following procedure should be followed:

• The child’s parent will where possible administer the medicine. All medication must be clearly labeled with the child’s name, dosage and any instructions.

• Staff may administer medication, but only with previous written consent of the child’s parent/guardian.

• All medication will be kept in a secure place out of the children’s reach.

• A medication sheet will be used to record the name of the child receiving medication, time when the medication was last administered, time it should be administered next, time it was administered and should be signed by the member of staff who administered the medication and by the member of staff who witnessed it. The sheet will also be signed by the parent/guardian.

7. The nursery will ensure that the first aid equipment is kept clean, replenished and replaced as and when necessary. Sterile items should be kept sealed in packages until needed.

Information sources

1. The nursery will maintain links with health visitors and gather information and advice from the local health authority information services and other health agencies

2. Parents/guardians will have the opportunity to discuss health issues with the staff and have access to information available to the nursery.


To prevent the spread of all infection adults in the nursery should ensure good practices are observed:

1. Person hygiene:

• Hands washed after using the toilet

• Toothbrushes not shared

• Tissues will be available and children encouraged to blow and wipe their noses as necessary. Soiled tissues will be disposed of.

• Children will be encouraged to shield their mouths when coughing

• There will be a minimum of one toilet and one wash basin available per ten children.

• Paper towels will available and disposed of appropriately when used.

• Gloves and aprons will be worn by members of staff when dealing with body fluids and will be made aware of how to dispose of them hygienically and safely.

2. Cleaning and clearing:

• Spills of blood, vomit or excrement should be wiped up and flushed down the toilet. Floors and other affected areas will be disinfected and any clothing affected will be removed from the person and double bagged.

• Spare clothes will be available in case of accidents.

3. Food: The nursery will observe current legislation regarding food hygiene and training. In particular each adult will:

• Always wash their hands under running water before handling food, and after using the toilet.

• Not be involved in the preparation of food if suffering from any infections/contagious illness or skin problem.

• Ensure the kitchen area is free from contamination e.g. rodents, flies etc.

• Never smoke in the kitchen or any other room containing food.

• Never cough or sneeze over food.

• Use different cleaning clothes for kitchen and toilet areas. [/accordion_panel]

[accordion_panel title=” …. Health & Safety Policy”]

All accidents at the nursery involving staff or children are to be recorded in the accident book. The nature of the injury and the relevant details are to be written down, signed and witnessed. It is essential that this is done as soon as possible following the accident. The public health department must be notified if any of the children are admitted to hospital.

Fire drills, evacuation and other emergency procedures

• Regular inspection of fire equipment

• Fire drills to be carried out at least once per term and as soon as possible once new members of staff join the setting. All drills are to be recorded.

• All new members of staff or students on placement must be made aware of the fire procedure and shown where all fire exits are and fire equipment kept

• All exits are to be clearly marked and all staff made aware of evacuation procedures and assemble points

• In the case of a fire the nursery manager or nominated person will blow the whistle and calmly and orderly collect children and take them to the fire exits and to the assemble point. It is essential that staff and children leave quickly and orderly, leaving behind any personal things, making sure that somebody collects the daily registers. Once assembled outside the building no member of staff should re-enter until it is safe. Fire service must be called once it is safe to do so.

Heating system

Regular servicing of equipment is carried out. Written details of servicing are kept. All electrical appliances are tested annually. All switches are turned off at the end of the day by nominated members of staff and the heating controls are checked to make sure they are correct at the end of each day.

The manager is responsible for ensuring water temperatures are not too hot.

The temperature is regularly checked to ensure this and if any member of staff notices a change in the temperature they must report it to the manager as soon as possible and make sure that no children use this water supply until the temperature has been made safe for them to use. The water supply to the children’s wash basins will not exceed 40c and are fitted with thermostats for this purpose.


• Doorways are to be kept clear at all times

• Carpet must be checked regularly for wear and tear

• Fire doors should be clearly marked

Potential hazards

Both fire risk assessments and daily risk assessments are carried out and recorded on the relevant documentation to help prevent and hazards. [/accordion_panel]

[accordion_panel title=” …. Illness Policy”]

We have the following policy which we ask parents to adhere to. This is to ensure the health and well being of all the children at the nursery. We know there may be times when your child is unwell or has an infectious illness, on these occasions we ask that your child be kept home. This is to avoid the illness/infection spreading through the nursery.

Any child who is obviously unwell at the nursery will not be accepted. If your child becomes unwell during the course of the day you will contacted and if necessary asked to collect. If we are unable to contact you personally we will telephone the other contact numbers that you have given to us and will make the child as comfortable as possible until somebody arrives to collect them. It is therefore essential that you keep your contact details up to date.

The following procedures must be adhered to:

• Gastro upsets – children must be excluded for 48 hours after the last attack of diarrhea or sickness

• Conjunctivitis – children must be excluded until the course of treatment has finished and the eyes clear from infection

• Fever/throat infections – 24 hours after fever has gone down

• Hand, foot and mouth – children cannot return until treatment has been given and the spots have cleared

• Head lice – any child with head lice must not return until they have been treated

• Impetigo – exclusion is necessary until all the scabs have cleared

• Chicken pox – minimum period of 7 days from the onset of the rash. All spots must be dry and scabbed over before your child can return

• Threadworms – children can return once treatment has been started

• Measles – minimum exclusion period of 4 days from the onset of the rash

• Meningitis – children can return once they feel well enough and have had the all clear from their doctor

• Mumps – minimum exclusion period of 9 days after the swelling subsides

• Whooping cough – children can return as soon as they feel well enough

All infectious diseases must be reported to the manager or supervisor who will advise you on the any exclusion periods necessary and will inform other parents (this also applies to staff). This is particularly important to German measles as this can be extremely harmful to expectant mothers.

We ask parents to sign a form giving us permission to deal with any emergencies. If any child is unwell in our care we have a special permission policy in place which parents sign giving staff permission to administer calpol to help make the child comfortable until parents can arrange for the child to be collected. A medication sheet is also filled in and the parent has to sign it when they collect their child.

The nursery will ensure that the first aid equipment is kept clean, replenished and replaced as necessary. Sterile items will be kept sealed in their packages until needed.

There will always be on the premises at least one qualified first aider trained to administer first aid.

Staff that do not hold a first aid certificate will be encouraged to attend training as soon as possible. [/accordion_panel]

[accordion_panel title=” …. Keeping Parents Informed”]It is our policy to keep our parents as well informed as possible as to the nursery life of their children. All of our policies and procedures are kept on site at all times and are available to parents at all times.

We aim to keep parents informed by:

Talking to parents every day, being open, friendly and ready for a chat about their child’s time with us. Details of what their child has achieved, including any significant event or change in behavior will also be discussed.

Verbal and written feedback will be given on a daily basis to ensure you know what your child has eaten and drank and also what activities they have been involved in. If any parent wishes to discuss their child further then an appointment can be made.

Different types of records about each individual child will be logged safely and securely. These will be kept in a lockable filling cabinet on the premises.

A menu will be displayed on the notice board so that you can see at a glance what your child will be eating, a copy will also be sent home for the parents to keep.

The notice board will keep parents informed on what’s going on in and around the nursery.

Time tables are in all rooms and parents are free to look at them, each parent receives a copy of the time tables in their application pack before their child starts nursery.

There will be newsletters given to parents informing them of things that will be happening in the nursery over the next few months e.g. themes etc.

New staff are always introduced to parents at the earliest opportunity.

Named photographs are displayed of all staff working within the nursery together with their position so parents get to know who is who.

Where we can we translate as many of the information provided for parents into both Welsh and English in lines with what parents require. If there was ever a need to translate any information or need to communicate in any other language which no one at the nursery could speak, we would bring in or lease with outside organizations to make this possible so we could communicate well with every parent attending the nursery and keep them informed. [/accordion_panel]

[accordion_panel title=” …. Lost Child Policy”]

The nursery takes the safety of all the children very seriously and all of our policies and procedures ensure that children in our care should not be in danger of going missing. The whereabouts of each child is always known to staff.

In the unlikely event of a child going missing the following actions will be taken:

• make enquiries with staff as to when and where the child was last seen

• Remember the safety of the other children with regards to supervision and security.

• Ensuring that all other children are sufficiently supervised and secure, all other available members of staff should search the building, grounds and immediate vicinity.

• If the child is not found after 5 – 10 minute thorough search, the police, CSSIW and parents/guardians must be informed.

• Continue searching opening up the area and keep in touch by mobile phone.

When the situation has been resolved, members of staff should review the reason which allowed the child to become lost, and measures needed to ensure the situation cannot happen again.

The parent/career will receive written evidence of the review and the new measures being put in place to prevent further incidents. [/accordion_panel]

[accordion_panel title=” …. Medication Policy”]

Children who have infectious or contagious illnesses must not attend the nursery until they are well enough to do so. The medication policy specifically relates to children who require medication to maintain their stable well being, giving them the opportunity to continue coming to the nursery. All staff within the nursery will follow the following procedures:

• If possible the child’s parent/guardian will come into the nursery to administer the medication

• Parents written permission will be obtained before any medication is administered and a medication form must be filled in each time they require their child to have any medication

• Only prescribed medication will be administered and the child’s name and the dosage has to be clearly labeled on the medication before it can be given whilst the child is at the nursery

• Written information relating to each child’s individual medical needs will be given to the nursery by the child’s parent/guardian when the child first starts the nursery

• If there is a change in the child’s health during their time attending the nursery written information must be made available to the nursery by the parent/guardian as soon as possible

• There will be at least 1 member of staff on duty who holds an up to date first aid certificate at all times. This person will also be able to administer any medication • All medication will be stored in a secure place out of the reach from the children in the nursery

• The time, dosage and member of staff administering the medication will be recorded and witnessed by another adult in the nursery. The parent/guardian will be required to sign acknowledgment medication has been given when collecting the child from the nursery

• All staff will receive regular up to date training

• All staff are required to act as would a caring parent/guardian and not as a medically trained practitioner [/accordion_panel]

[accordion_panel title=” …. Meeting Individual Needs”]

Each child’s individual needs, including any special educational needs and disabilities, are planned for and provided for at the setting. When planning provision for all children attending the setting we look at the information provided by the parents on the assessment forms as well as discussions with parents before their child starts. We have a special needs policy and offer all staff training with meeting individual needs. We also work closely with other relevant parties such as health visitors, social workers and Carmarthenshire referral team if any special needs or additional learning needs are identified [/accordion_panel]

[accordion_panel title=” …. Nature & Wellbeing”]

Here at Cwtsh Cynnes it is our policy to welcome children and make them feel secure, happy and comfortable with their careers and their environment. We provide care and produce policies which promote warm relationships, security, self-esteem and confidence for children in a nurturing atmosphere. Staff maintain a nurturing approach to children providing warm, gentle and responsive care, this helps staff and children relax and are at ease with each other. Staff communicate in a positive manner both with other members of staff and children, with eye contact and general communication done at the children’s level. The atmosphere of the nursery in general is homely, warm, caring and colorful with plenty of bright wall displays and photographs displaying the children’s work. There’s a notice board in the main hallway to keep parents informed on changes and things going on in the nursery and for them to use if they wish to do. Staff are all friendly and very approachable, they are always happy to help parents with any information they require. [/accordion_panel]

[accordion_panel title=” …. Notifications of Significant Events”]

As a setting we keep in touch with CSSIW and inform them at the first possible opportunity of any changes that would affect the running of the nursery. These include any changes to:

• The person in charge, registered person or anyone looking after children on the premises.

• Any changes to the premises or the facilities we provide at the nursery

• Number of rooms used on the premises and their functions

• Number of lavatories and wash basins on premises

• Access to the premises for cars

• Any outbreaks of any infectious diseases at the nursery which has been confirmed by a medical practitioner

• Any serious injuries, illnesses or death of any child or any one on the premises

• Any allegations of serious harm to a child committed by any person looking after children on the premises

• Any abuse which is alleged to have taken place on the premises

• Any event likely to affect the suitability of the registered person to look after children

• Any event likely to affect the suitability of anyone working with children on the premises

• Any other significant event which is likely to affect the welfare of any child on the premises [/accordion_panel]

[accordion_panel title=” …. Nursery Premises”]

The premises are safe, secure and suitable to care for the young children. The children have ample room to play freely and safely. The premises are very well maintained and are in a good state of repair and decoration. All rooms are bright and colourful; the premises are friendly and welcoming for both children and adults alike. All rooms are well lit with plenty of natural lighting and adequately ventilated

We will use the children’s work to decorate the premises along with posters to make it feel friendly and welcoming for both parents and children.

All rooms have central heating in them and a thermometer is kept in each room to make sure the rooms are kept at a suitable temperature for the children and staff to be comfortable (18 degrees centigrade – 65 degrees Fahrenheit) the heating system will be checked annually by a professional. The play areas are large enough to give scope for free movement and well spread out activities.

The outdoor playing area is very secure with fencing all the way round with a lockable gate and safety mats on the floor.

There is plenty of space in the nursery for the children to have quiet/sleep time away from the main play areas. There is a cot room upstairs which the babies and younger children use for sleep time. The main play areas are big enough for a quiet area to be set up so the children can use to go and relax in away from the noisier activities.

There are 2 toilets and wash basins provided for the children as well as 1 staff toilet and wash basin.

All records are kept in a secure, lockable cabinet which the manager or deputy manager have access to. To speak to parents in confidence we take them into the kitchen area if this is not in use otherwise we use the office area.

The kitchen is fully equipped to provide hot/cold meals for the children. The food preparation areas conform to environmental health and food safety regulations. Children do not have access to the kitchen area.

There is a telephone on the premises at all times and the contact number is given to all parents in the information pack so they are able to contact us at any time.

We have a separate laundry area just off the kitchen which we use to wash and clean all nursery laundry including bedding, towels etc. We have an adequate supply of bedding, towels, cloths, spare clothes etc. [/accordion_panel]

[accordion_panel title=” …. Opportunities For Play & Learning”]

When planning activities and play opportunities we take into account all the children’s ages, abilities or disabilities and the children’s interests. All activities will cover all or most of the six areas of learning which will help each child to develop. Staff with in the setting always listen and value what the children are saying and will encourage them to explore their full potential, to be confident, independent and develop their self esteem. All children are encouraged to use their imagination through the different types of activities provided and will be helped to cope with any new situations in a friendly and understanding manner taking into account their individual needs.

All the children will be asked on a daily basis what they would like the activities to be for that day, so they can have as much choice as possible of what they want they do. As all members of staff get involved in the children’s activities they are constantly observing how the children are reacting to them, so if we find that they are not stimulating the children or we are asking too much or too little from them, changes can be made. When buying new toys and equipment we look at what age range they are targeted at and use that as a guide. All toys and equipment are changed on a weekly basis so the children experience a wide range of activities.

There are rules within the nursery which all members of staff are aware of, this is so they can make the children aware of them so they can develop a sense of right and wrong. All staff will help the children understand how what they do affect others in a way and using language appropriate to their ages and understanding.

Learn Through Play

We aim to provide well planned play, both indoors and outdoors. This is a keyway in which young children learn with enjoyable yet challenging activities. There are 6 early learning goals:

• Personal, social and emotional development

We help the children to from good relationships with adults and peers, teaching and developing independence, confidence and self-respect. This is enriched by our desire for parents and other family members to take an active role in the nursery and their child’s development. The children are encouraged to take turns and share, express feelings and develop the understanding of right and wrong.

• Communication. Language and literacy

Enriching a child’s communication skills by encouraging them to ask questions and listen to others is a vital part of our daily activities. We achieve this through storytelling, role play and singing nursery rhymes and songs, always helping children to respond.

• Mathematical development

We foster enthusiasm, confidence and the development of knowledge in exploring, using and applying a broad range of mathematical concepts through the use of time, shapes, matching, ordering, patterns, learning to count, numbers and sorting. With practical activities such as water play, cooking, coloring and drawing we can begin to use the vocabulary associated with adding and subtracting.

• Knowledge and understanding of the world

Use of observation, comparison, prediction and representation concerning the world around and the way things behave. We encourage the children to explore and investigate objects and materials, help them discover and understand past and present, through the natural world and using technology.

• Physical development

We promote enthusiasm, enjoyment and confidence in developing and using physical skills. Gross motor skills are developed through running, jumping, throwing, kicking, and moving around, under, over and through, balancing and climbing. Fine motor skills are encouraged through activities such as threading, cutting, and playing with jigsaw pieces, play dough and clay.

• Creative development

Promoting their imagination will enable the children to express their ideas and feelings through role play and other mediums play a vital role in not only their creative development, but also in building their confidence. We encourage the children to explore colour, texture, shape, smell and by using different skills like threading, drawing, painting, printing, music and imaginative play. [/accordion_panel]

[accordion_panel title=” …. Procedures For Outings”]

• The nursery will consult with the children, parents/carers and all staff before planning an event or outing

• The children’s age ability and stage of development will be considered when organising an event or outing

• Health and Safety, including staff ratio’s will be maintained during the outing

• The nursery will endeavour to carry out a risk assessment identifying potential hazards on the journey and at the location

• If any information about the outing is needed, it will be distributed to all parents/carers in a news letter

• If needed, the nursery will ensure that all necessary consent forms and relevant documentation are completed and returned to the nursery before any child can attend the outing

• If appropriate the nursery may wish to do a pre-visit to the location

• The nursery will ensure that staff involved with the outing have the appropriate experience and training to accompany the children on the outing i.e. first aid training, at least half of staff are NVQ level 3 qualified etc. [/accordion_panel]

[accordion_panel title=” …. Safety Policy”]

The safety of all the children is of paramount importance. In order to ensure the safety of both children and adults we will ensure safety in both outside and inside the nursery at all times.

• Safety checks on the premises, both outside and inside, will be made before every session starts

• The main entrance will be permanently locked except for letting children/parents in and out of the building

• There will be a key kept at adults level in order for fire regulations to be maintained

• Low level glass is safety glass

• Outdoor space is secure – fenced and secure gates

• Public areas will be checked for litter and any other hazards/dangers before the nursery use them for outdoor activities/play

• The garden area is checked daily before use

• Equipment will be checked regularly and any dangerous items will be repaired or removed and replaced

• Radiators, electoral points, wires and leads will be adequately guarded

• Large equipment will be erected with care and checked regularly

• A record will be kept of any checks by the Fire Safety Officer and also of fire drills and servicing of the fire safety equipment. Any recommendations by the Fire Safety Officer will be carried out

• All dangerous materials including medicines and cleaning materials will be stored out of the reach of children

• Equipment offered to children will be developmentally appropriate, recognising that materials suitable for older children may pose a risk to younger less mature children

• Internal safety gates will be used as necessary

•  The heating system that shall be used is oil central heating and the temperature shall be controlled on a timer system so that the temperature shall remain constant as is set out in the NMS

•  There are 2 children’s toiilets on the premises and wash basins which are thermostatic controled

•  The kitchen area shall be made inacessible to the children.  There will be a safety gate put in place to prevent the children accessing the kitchen area but allowing staff accessing the dining room.

•  A risk assessment form will be completed before every session starts.


[accordion_panel title=” …. Selecting Equipment/Toys”]

The toys and equipment in the nursery will provide opportunities for the children, with adult help if needed, to develop new skills and concepts in the course of their play and exploration.  The equipment provided will:

  • Be of high quality, educational and appropriate to the ages and stages of development of the children
  • Be sufficient to enable each child to participate in quality play activities
  • Be well laid out and presented
  • Offer a variety of self selection
  • Offer changes to development physical, social, personal and intellectual skills
  • Feature positive images of people, both male and female, from a range of ethnic and cultural groups, with and without disabilities
  • Include a range of raw materials which can be used in a variety of ways and encouraged an open ended approach to creativity and problem solving
  • Enable children, with adult support, to develop individual potential and move towards required learning outcomes
  • Be adapted as necessary to enable the participation of children with special needs
  • All equipment conforms to safety standards
  • All furniture, toys and equipment are in good repair and conform to safety standards or toy safety regulations where applicable


[accordion_panel title=” …. Settling In Policy”]

Here at Cwtsh Cynnes we want your child to feel safe, secure and happy. Once a deposit has been paid to secure your child’s place at the nursery and an agreed start date has been arranged, we would encourage you and your child to visit before they were due to start and join in with our activities. Your first visit you would stay with your child and have a look around then arrange some more visits where you can leave your child for a couple of hours so that they can settle in a bit at a time so when it comes to leaving them for the full/part day both staff and child are familiar with each other.

We also want parents to feel welcome and involved from the beginning. In order to accomplish this we aim to create a partnership with parents in the following ways:

• By creating opportunities for the exchange of information, using among other resources using a copy of the nurseries prospectus and application pack

• By encouraging parents and making time for them to inform the nursery about their children’s current achievements and interests

• By encouraging parents to visit the nursery with their children before they start so they can also become familiar with staff and the setting

• By making it clear to families from the start that they will be welcomed along with their children and supported for as long as it takes to settle their child

• Reassuring parents whose children seem to be taking longer to settle into nursery

• Not having too many new families starting the same time so that extra care and support can be given to those starting

• By encouraging parents to work alongside the nursery in their child’s development and progress – recording what they have done both in the nursery and at home using the home diaries

• By reassuring parents when their child/children are distressed when leaving them that they will be ok. All parents are given the opportunity to phone the nursery for peace of mind that their child has settled [/accordion_panel]

[accordion_panel title=” …. Special Needs Policy”]

The identified SENCO at clwb joio is

Our nursery aims to provide a warm welcome, and provide care, fun and appropriate and learning opportunities for all children.

Children with special needs, like all other children are admitted to the nursery after consultation between parents and nursery management.

All children in the group, irrespectively of their special needs, are encouraged wherever possible to participate in all the group’s activities inc. Outings.

The needs and progress of children who have special educational needs are monitored by our nursery special educational needs co-ordinator.

We work closely with the parents of all the children in the nursery to ensure that we plan the best provision for each child attending the nursery.

The child’s progress and achievements are shared and discussed with parents on a regular basis – usually at the end of each session and written feedback sheets are also discussed.

Parents are aware of the arrangements for the admission and integration of children with special needs.

If is felt that the child’s needs cannot be met in the nursery without additional and/or equipment, funding will be sought to ensure that the provision is appropriate to the child’s needs.

We work in liaison with relevant professionals and agencies outside the nursery to met children’s specific needs.

Our staff attend wherever possible training on special needs arranged by the nursery and other professional bodies.

We also inform our insurance company if anyone attending the nursery with special needs starts.

All the usual records will be kept, in addition a special SEN folder with targets will be produced, this will be used to assist and monitor the progress of children with special needs.

All information regarding the child would be kept confidential; no access would be given to anyone other than the parents and referred professionals. [/accordion_panel]

[accordion_panel title=” …. Staffing Ratios”]

The nursery has a child/staff ratio of:

1-3 aged 2 and under

1-4 aged under 3

1-8 aged 3 and over

We are registered for 27 children to attend each day

– 12 under 2s up stairs

15- 2-5 years downstairs

Daily sessions run Monday to Friday 07.45am to 18.00pm. There is always enough staff on the premises to make sure that the child/staff ratio is accurate. If we take children outside to play or on outings we make sure that the child/staff ratios are correct and maintained. We have a number of part time staff who are able to cover any holiday or sickness cover needed. No students will be counted in numbers with regards to child/staff ratios. [/accordion_panel]

[accordion_panel title=” …. Student Placement Policy”]We here at Cwtsh Cynnes nursery welcome students and try and give them an insight to what it would be like to work in a day nursery. We encourage and support each student with any activities or assessments they have to carry out whilst on placement.

Before each student starts their placement here with us they are given some induction training, things like time keeping, appearance, policies and procedures for the setting, fire drills and exits are pointed out and all other safety aspects of the nursery are also pointed out. We explain the importance of confidentiality whilst they are on placement and after their placement and each student completes all paper work before their placement starts.

All the staff at the nursery make each student feel welcome and make them feel part of the team so they can get as much out of their experience as possible.

Students are never counted in numbers in relation to child/staff ratios and the number of students on the premises will never exceed 3 at any one time, they will also be split between the three rooms. Students will never be left unaccompanied with the children at any time and will also not be permitted to take part in any changing of the children in any form. Each student will be required to sign in when they come into the nursery and again when they leave so they are accounted for in case of an emergency. [/accordion_panel]

[accordion_panel title=” …. Toileting Policy”]

We at Cwtsh Cynnes Nursery will work together with the parents/guardians of each child to help with any toileting requirements.

We will help support both parents and the children when toilet training and will make sure we work together to provide continuity for each child with regards to praise and encouragement. We understand that teaching children to use the toilet and come out of nappies can be a long process and staff are always happy to discuss anything with regards to this matter along with anything else. We can offer advice and any tips that we use here at the nursery and if your child wishes to use their own potty they are more than welcome to bring it into nursery.

Only staff who hold the relevant level of qualification and who have been CRB checked will be allowed to accompany a child to the toilet or attend to any child’s toileting needs. [/accordion_panel]

[accordion_panel title=” …. Uncollected Children”]

If for any reason a child attending the nursery is not collected by the authorized adult/s by the close of the nursery session, we will take the following action:

• No child will be left unattended if their parent/guardian has not arrived.

• Children will not be released into the care of any other person without written or verbal permission from the authorized person when the child is dropped off at nursery. However, in an emergency situation, a telephone call from the authorized person stating that someone else will be collecting the child will be acceptable along with a description of the person collecting the child.

• Every effort will be made to contact the authorized person or emergency contacts.

• If all attempts fail, the child will be kept on the nursery premises for 45 minutes after the close of nursery hours. After this time Social Services will be contacted and will be responsible for deciding what action is required.

• A record will be kept of all children who are not collected on time. The date, time of collection and person’s name collecting the child will be recorded.

• Where this happens on more than 2 occasions in a 13 week period, there will be a discussion with the parents/careers to emphasis the importance of collecting children on time and by authorized adults.

• If the situation continues the nursery will levy a charge for each time the child is uncollected by their authorized adult after the close of the nursery.

The charge will be after 15 minutes, and an hourly rate will be charged for the 2 members of staff who have had to stay with the child. [/accordion_panel] [/accordion]


How To Find Us
Opening Hours

Monday - 7.45am - 6.00pm
Tuesday - 7.45am - 6.00pm
Wednesday - 7.45am - 6.00pm
Thursday - 7.45am - 6.00pm
Friday - 7.45am - 6.00pm
Saturday- CLOSED
Sunday - CLOSED

Open 52 Weeks a Year
Closed only on Bank Holidays, Christmas Day and Boxing Day